Questions about FullRoster, answered.

Yes. FullRoster connects to QuickBooks Online and writes one entry for each payout that lands in your bank, split by what the money was for, with card fees recorded as an expense. Each entry matches the bank deposit to the penny.

Yes. You can record a check or cash payment against any invoice, and it sits next to card payments in the same ledger. Joining and renewal can also offer a pay-by-check option.

One all-in rate per card payment: 3.5% + 30¢ on Standard and 4.5% + 30¢ on Free, with nothing added on top and no separate processor fee.

Yes. Checkout can show an optional cover-the-fee checkbox, so a member can add the card fee to their payment and your association receives the full amount.

Members in good standing or in their grace period. Contacts, prospects, lapsed members, event guests and admins are free and unlimited.

Yes. Members who pay by card renew automatically. Reminders go out before each renewal, a failed card is retried for about ten days, and a grace period keeps members active before anyone lapses.

Yes. Dues are prorated automatically for members who join mid-year, and sections or add-ons a member picks up mid-year are prorated onto the same invoice.

Yes. On levels that need approval, the applicant's card is saved but not charged until you approve, so there's nothing to refund if you decline.

Yes. A household or firm gets one membership, one invoice and one renewal, while every person in it keeps their own sign-in, record, member pricing and CE credits.

Yes. Credits post automatically when a member checks in at an event or finishes a course, and every credit comes with a PDF certificate carrying your logo, their name, the activity, the date and the hours.

Under the IACET standard, one continuing education unit (CEU) equals 10 contact hours of instruction, so a one-hour session is worth 0.1 CEU. Many associations and licensing boards count credit hours instead, so check which unit yours uses.

In FullRoster, credits are added to each member's record automatically when they check in at an event or finish a course, and members see their credits and download their certificates in the member portal.

Check people in from any phone by scanning the QR code in their confirmation email, or by searching their name. Walk-ins can register on their own phone in about a minute.

Yes. You set a cancellation window, and members can cancel from their registration within it. The refund goes back to their card automatically and the seat goes back on sale.

Without a password. Members sign in with a one-time link sent to their email, or with Google, so there are no passwords to create or reset.

Yes. Member pages and emails run on your own domain once you add the DNS records we give you, with your logo and color. Your existing email records are never changed.

No. Email is unlimited on every plan, including Free. Newsletters and announcements go to any level, section or group, sent from your own domain.

Yes. The directory is members-only, members can hide any field or leave the directory entirely, and their privacy choices are never overridden.

Unlimited, on every plan. Admins are free and never count toward your price, so staff, board members and volunteers can all have their own sign-in.